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Frequently Asked Questions (Members)

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When should I call SuperMed PPO|Access and when should I call my Administrator?

SuperMed can answer questions related to a provider’s status, whether or not the provider is in the network. SuperMed can also provide the priced status of a claim, but not the paid status of a claim. SuperMed does not house the payment status of a claim.

You will need to call your Administrator to verify benefits, eligibility and the claim payment status. Your Claims Administrator's phone number will be on your ID card.

Who pays my claim?

SuperMed does not pay the provider; SuperMed prices the claim and passes the deep discounts on to you. Your Administrator applies benefits to your priced claim, cuts the check and submits payment to the provider.

Is there a phone number I can call to confirm a provider’s SuperMed network status?


SuperMed providers can also be located by simply having the member call our Provider Locator Services phone number which is noted on your ID card. The operators have access to provider information which is updated daily. You can also perform a provider search by clicking on the Find A Provider icon.

What should I do when I get a medical insurance ID card in the mail?

You should bring your ID card with you each time you visit a medical provider. Give your provider your ID card and tell them to make a copy of the front and back of the card. The provider will need to follow the billing instructions on the ID card