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Frequently Asked Questions (Members)
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SuperMed can answer questions related to a provider’s status, whether or not the
provider is in the network. SuperMed can also provide the priced status of a claim,
but not the paid status of a claim. SuperMed does not house the payment status of
a claim.
You will need to call your Administrator to verify benefits, eligibility and the
claim payment status. Your Claims Administrator's phone number will be on your ID
card.
SuperMed does not pay the provider; SuperMed prices the claim and passes the deep
discounts on to you. Your Administrator applies benefits to your priced claim, cuts
the check and submits payment to the provider.
800.601.9208
SuperMed providers can also be located by simply having the member call our Provider Locator
Services phone number which is noted on your ID card. The operators have access
to provider information which is updated daily. You can also perform a provider
search by clicking on the Find A Provider icon.
You should bring your ID card with you each time you visit a medical provider. Give
your provider your ID card and tell them to make a copy of the front and back of
the card. The provider will need to follow the billing instructions on the ID card