Frequently Asked Questions (Payers)
Payers can call Medical Mutual if there are questions in regards to the pricing
of a claim. Payers can also call Medical Mutual if they need to know the provider’s
Network status; the website,
, can also be accessed to find the network status of a provider.
The SuperMed Plus network contains both institutional and professional providers
that hold a SuperMed contract with Medical Mutual
The SuperMed Classic network is a network that includes institutional providers
only that hold a SuperMed contract with Medical Mutual.
The Traditional network is a network that includes institutional and professional
providers which hold a Traditional(Participating) contract with Medical Mutual.
Please note, all SuperMed Plus and SuperMed Classic providers are also part of the
Search for the same provider using the Traditional product search. If the provider
is found in the Traditional network only, the provider will be considered Non-Network
(assuming you have a SuperMed product); however, the provider cannot balance bill
the patient for an amount over the priced amount. Using a Traditional only provider
still results in savings, but the savings will not be as good as the savings achieved
by using a SuperMed PPO provider.
If the provider you are searching for is not found using either search, then the
provider will be considered Non-Network and Non-Participating.
The Network Access SuperMed PPO Plus product will generate the most savings as this
network is comprised of both institutional and professional providers
Providers can also be located by simply having the member call our Provider Locator
Services phone number which is noted on your ID card at 800 601 9208. The operators
have access to provider information which is updated daily.
Provider searches can be done by provider name and or specialty and the results
can be printed off of the website by going to